Dec 6, 2018
your leaders and your employees all the tools that they need to be
successful and then get out of their way. Always, always look for
feedback from them - positive and negative.
your customer's frustrations and try to find the moment it happens.
The better you know their frustrations, the sooner you can correct
you have people that are upset - customers or employees - they're
usually just passionate people. They can be passionate
negatively...but they can also be passionate positively. You can
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