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Dec 6, 2018

Key Takeaways:

  1. Give your leaders and your employees all the tools that they need to be successful and then get out of their way. Always, always look for feedback from them - positive and negative.
  2. Learn your customer's frustrations and try to find the moment it happens. The better you know their frustrations, the sooner you can correct them.
  3. If you have people that are upset - customers or employees - they're usually just passionate people. They can be passionate negatively...but they can also be passionate positively. You can influence this.

Resources and links discussed:

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